Frequently Asked Questions – IGS Market

Where do you ship?
We currently ship across the United States.
How long does shipping take?
Orders are usually delivered within 3–7 business days.
Do you offer express shipping?
Not at the moment, but we’re working on it.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
Do you ship internationally?
No, we only ship within the U.S. at this time.
What if my package is delayed?
Please contact us if your order hasn’t arrived after 10 business days.

Are your products new or used?
All items are brand new unless clearly stated otherwise.
What if an item is out of stock?
You can sign up for restock alerts on the product page.
Where do your products come from?
We source from trusted U.S. suppliers and manufacturers.
Do you offer bulk or wholesale pricing?
Not yet, but we’re planning to expand in the future.
Are your products covered by warranty?
Some products may include manufacturer warranties. Contact us for details.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure gateways.
Can I use more than one payment method?
No, we only accept one payment method per order.
Do you charge sales tax?
Yes, applicable sales tax is added at checkout based on your shipping address.

Is your site secure?
Yes. We use SSL encryption to protect all user data.
Will you share my personal information?
No. We never sell or share your personal data with third parties.
Can I delete my account?
Yes. Contact us at info@igs-market.com and we’ll handle it for you.
Do you use cookies?
Yes. Cookies help improve your browsing experience. See our Privacy Policy for details.
How do I unsubscribe from emails?
Click the “unsubscribe” link at the bottom of any marketing email.

What’s your return policy?
You can return most unused items within 30 days of delivery.
How do I start a return?
Email us at info@igs-market.com with your order number and reason for return.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective.
When will I get my refund?
Refunds are processed within 5–10 business days after we receive the returned item.
Can I exchange an item?
Yes, if the item is unused and in original condition. Contact us for assistance.

Do I need an account to order?
No, you can check out as a guest — but accounts make reordering easier.
How do I reset my password?
Click “Forgot Password” on the login page to receive a reset link.
Where are you located?
Our office is at 7314 Quail Ridge Rd, Louisville, KY, 40291.
How do I contact support?
Email us at info@igs-market.com or call +1 502 656 8924.
Why choose IGS Market?
We offer practical, trusted products, fast shipping, and real customer support — no bots, no gimmicks.

FAQ